Untrustworthy

On 11/29/16, I placed an order with Light in the Box for a family event on 12/10/16. The stated shipping timeframe indicated the items would be here prior to 12/9/16.

Today, 12/9/16, I checked on the status of my order and it has NOT EVEN BEEN PROCESSED!

I contacted customer service about this and here is their response: "Please accept our apology for your order is slightly delayed due to unexpected high demand. At this time, your order cannot be completed in accordance to the timeline stated in our website. However, the item should arrive to our warehouse within 4-7 working days. Once we receive the item we will package your purchase carefully and ship it as soon as possible; youll also receive a shipment notification with all the details"

My order wont even get to their warehouse for another week!

Had they communicated the delay, I would not be nearly as upset as I am. This was my first order with them and, quite possibly, my last.

C5 Vette Girl about LightInTheBox, v3.22.1